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Introducing

Helpdesk Buttons™

The ultimate branded marketing tool

Powered by Tier 2 Tickets

With our patent-pending device, close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time.

HELPDESK BUTTON™ FEATURES

  • Perfect tickets with all the data you want. Every. Time.
  • See what really happened with annotated clips of their previous 20 actions.
  • Easy to use with no credentials to forget or rules to follow. Built with end-users in mind.
  • Branded swag that actually enhances your bottom line.
  • End-to-end encryption so your client's data is always safe.
  • Integrates with major ticket systems and PSAs (with more on the way!)

HOW HELPDESK BUTTONS WORK

With Helpdesk Buttons, impress your clients with an easy, friendly method of getting help that gives your techs the information and confidence they need to resolve requests quickly and efficiently.

Users trigger the software through pressing a hotkey or physical button, answer a few identifying questions, and submit a perfect ticket, quickly and painlessly. Give your techs a 30-minute headstart for $0.30 per seat per month. Even if it saves less time and effort than that, you’ll still recoup your costs. Don’t believe us? Try our calculator.

1The End-User presses their Helpdesk Button™
when they encounter a problem.

They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Helpdesk Buttons™ do the rest.

2 Helpdesk Buttons’™ friendly UI walks the End User through basic questions anyone can answer.

Their name, their email, their preferences on how to be contacted, or if it’s an emergency. We built Helpdesk Buttons™ with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.

3 The Helpdesk Button™ performs a vast amount of diagnostic work for you.

As soon as the Helpdesk Button is pressed, our software gets to work. Here are just a few of the tasks we’ve included in our patent-pending product from the get-go:

  • Builds a slideshow of the last 20 actions the user took before the button was pressed so you can reproduce the error.
  • Collects system information and logged in user account(s).
  • Collects real-time processes, memory, CPU, disk usage, and hardware status.
  • Collects network diagnostics and completes connectivity checks.
  • Requests information from the end-user about what was happening and why they are submitting a request.
  • Matches the end-user with an account in your ticketing system or helps them to create a new one.

Plus, run any custom scripts you want to add yourself!

4 You receive a perfect ticket, straight to your PSA or ticketing system.

The Helpdesk Button™ then packages all of this data, compiles it into a nice report, flags everything that is a potential issue, and hands you a perfect ticket with all of the initial diagnostics and data collection already done.  Start your tickets with a 30-minute head start and no guesswork.

Learn more about the software running Helpdesk Buttons™, Tier 2 Tickets:

LIKE THE IDEA BUT NOT THE BUTTON?

You can also program Helpdesk Buttons to a function key or use a desktop shortcut

We built Helpdesk Buttons because the concept is physical, relatable, and gives the user immediate feedback on an action they’re taking (a very satisfying click). However, we recognize that users on laptops, or without much desk space, may not want a physical button on their desk.

We sell two different sizes of keyboard decals, or you can make your own!

WHY HELPDESK BUTTONS™

BECAUSE FRANKLY, WE'VE BEEN WHERE YOU ARE

We’re a small team of folks how have been running our own 2000 endpoint MSP for the past 5 years. In fact, we’re still running it while bootstrapping this project, because we truly like what we do and honestly want to do what’s best for our clients and employees.

We made Helpdesk Buttons™ (and Tier 2 Tickets) because it filled a need in our business and realized that it might help other MSPs in the same position. We’re excited to share it with you and hope you’ll enjoy it as much as we do.

You’ll love it, your clients will love it, your techs will love it.

We’ve built Helpdesk Buttons™ and Tier 2 Tickets from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are. 

Learn more about how this product is useful for clientstechs, and management, or just register today and we’ll send you a free button to tinker with.