1The End User presses their Helpdesk Button
when they encounter a problem.
They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Helpdesk Buttons do the rest.
2 Helpdesk Buttons’ friendly UI walks the End User through basic questions anyone can answer.
Their name, their email, their preferences on how to be contacted or if it’s an emergency. We built Helpdesk Buttons with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.
3 The Helpdesk Button performs a vast amount of diagnostic work for you.
As soon as the button is pressed, our software gets to work. Here are just a few of the tasks we’ve included from the get-go:
- Builds a slideshow of the last 20 actions the user took before the button was pressed so you can reproduce the error.
- Collects system information and logged in user account(s).
- Collects real time processes, memory, CPU, disk usage and hardware status.
- Collect network diagnostics and completes connectivity checks.
- Requests information from the end user about what was happening and why they are submitting a request.
- Matches the end user with an account in your ticketing system or helps them to create a new one.
Plus, run any custom scripts you want to add yourself!
4 You receive a perfect ticket, straight to your PSA or ticketing system.
The Helpdesk Button then packages all of this data, compiles it into a nice report and flags everything that is a potential issue and hands you a perfect ticket with all of the initial diagnostics and data collection already done. Start your tickets with a 30-minute head start and no guess work.
Learn more about the software running Helpdesk Buttons, Tier 2 Tickets:
You can buy the software and use it directly with hotkeys or an icon. But we strongly recommend purchasing the Physical buttons as well. Clients think they are amazing and it will give you an opportunity to put your branding on every desk. We have four Button options starting at $4.99/button for our standard buttons with the Helpdesk Button Logo. Custom Branding with your own logo is available as well as buttons that include USB hubs.
Monthly Service Cost
Introductory licensing for beta users: 20¢/button/month.
Free shipping to the USA. Standard is 6-8 weeks for custom buttons, but they come fully loaded and ready to install on client devices with your software build.
Our minimum order is currently 15 units for the generic Helpdesk Button or 100 units for custom branded buttons. Discounts are available for 500+ unit and 2500+ unit orders. Shipping times will vary but since these items are customized with your logo you should expect to receive your buttons 4-6 weeks from the time of order. This is also subject to change depending on demand.
You’ll love it, your clients will love it, your techs will love it.
We’ve built Helpdesk Buttons and Tier 2 Tickets through from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are.