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Introducing

Helpdesk Buttons: the ultimate branded marketing tool.

Powered by Tier 2 Tickets

Close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time.

HELPDESK BUTTON FEATURES

  • Perfect tickets with all the data you want. Every. Time.
  • See what really happened with annotated clips of their previous 20 actions.
  • Easy to use with no credentials to forget or rules to follow. Built with end users in mind.
  • Branded swag that actually enhances your bottom line.
  • End-to-end encryption so your client's data is always safe.
  • Integrates with major ticket systems and PSAs (with more on the way!)

HOW HELPDESK BUTTONS WORK

With Helpdesk Buttons, impress your clients with an easy, friendly method of getting help that gives your techs the information and confidence they need to resolve requests quickly and efficiently.

Users trigger the software through pressing a hotkey or physical button, answer a few identifying questions, and submit a perfect ticket, quickly and painlessly.  Give your techs a 30-minute headstart for $0.30 per seat per month. Even if it saves less time and effort than that, you’ll still recoup your costs. Don’t believe us? Try our calculator.

1The End User presses their Helpdesk Button
when they encounter a problem.

They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Helpdesk Buttons do the rest.

2 Helpdesk Buttons’ friendly UI walks the End User through basic questions anyone can answer.

Their name, their email, their preferences on how to be contacted or if it’s an emergency. We built Helpdesk Buttons with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.

3 The Helpdesk Button performs a vast amount of diagnostic work for you.

As soon as the button is pressed, our software gets to work. Here are just a few of the tasks we’ve included from the get-go:

  • Builds a slideshow of the last 20 actions the user took before the button was pressed so you can reproduce the error.
  • Collects system information and logged in user account(s).
  • Collects real time processes, memory, CPU, disk usage and hardware status.
  • Collect network diagnostics and completes connectivity checks.
  • Requests information from the end user about what was happening and why they are submitting a request.
  • Matches the end user with an account in your ticketing system or helps them to create a new one.

Plus, run any custom scripts you want to add yourself!

4 You receive a perfect ticket, straight to your PSA or ticketing system.

The Helpdesk Button then packages all of this data, compiles it into a nice report and flags everything that is a potential issue and hands you a perfect ticket with all of the initial diagnostics and data collection already done.  Start your tickets with a 30-minute head start and no guess work.

Learn more about the software running Helpdesk Buttons, Tier 2 Tickets:

PRICING

We are committed to transparent pricing and not having sales people that play games where some clients get better prices than others. Here’s our pricing structure. If you want to run the numbers, we’ve made a calculator: check it out here.

Initial Cost

You can buy the software and use it directly with hotkeys or an icon. But we strongly recommend purchasing the Physical buttons as well.  Clients think they are amazing and it will give you an opportunity to put your branding on every desk.  We have four Button options starting at $4.99/button for our standard buttons with the Helpdesk Button Logo. Custom Branding with your own logo is available as well as buttons that include USB hubs.

Monthly Service Cost

Introductory licensing for beta users: 20¢/button/month.

Shipping

Free shipping to the USA. Standard is 6-8 weeks for custom buttons, but they come fully loaded and ready to install on client devices with your software build.

Minimum Orders

Our minimum order is currently 15 units for the generic Helpdesk Button or 100 units for custom branded buttons. Discounts are available for 500+ unit and 2500+ unit orders.  Shipping times will vary but since these items are customized with your logo you should expect to receive your buttons 4-6 weeks from the time of order.  This is also subject to change depending on demand.

LIKE THE IDEA BUT NOT THE BUTTON?

You can also program Helpdesk Buttons to a function key or use a desktop shortcut

We built Helpdesk Buttons because the concept is physical, relatable, and gives the user immediate feedback on an action they’re taking (a very satisfying click). However, we recognize that users on laptops or without much desk space may not want a physical button on their desk.

We sell two different sizes of keyboard decals, or you can make your own!

WHY HELPDESK BUTTONS

BECAUSE FRANKLY, WE'VE BEEN WHERE YOU ARE

We’re a small team of folks how have been running our own 1600 endpoint MSP for the past 5 years. In fact, we’re still running it while bootstrapping this project because we truly like what we do and honestly want to do what’s best for our clients and employees.

We made Helpdesk Buttons (and Tier 2 Tickets) because it filled a need in our business and realized that it might help other MSPs in the same position. We’re just excited to share it with you and hope you’ll enjoy it as much as we do.

You’ll love it, your clients will love it, your techs will love it.

We’ve built Helpdesk Buttons and Tier 2 Tickets through from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are. 

Learn more about how this product is useful for clientstechs, and management, or just register today and we’ll send you a free button to tinker with.