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Introducing

Helpdesk Buttons™

The ultimate branded ticketing tool

Powered by Tier 2 Tickets™

With our patent-pending device, close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time.

HELPDESK BUTTON™ FEATURES

  • Perfect tickets with all the data you want. Every. Time.
  • See what really happened with annotated clips of their previous 20 actions.
  • Easy to use with no credentials to forget or rules to follow. Built with end-users in mind.
  • Branded swag that actually enhances your bottom line.
  • End-to-end encryption so your client's data is always safe.
  • Integrates with major ticket systems and PSAs (with more on the way!)

HOW HELPDESK BUTTONS™ WORK

With Helpdesk Buttons™, impress your clients with an easy, friendly method of getting help that gives your techs the information and confidence they need to resolve requests quickly and efficiently.

Users trigger the software through pressing a hotkey or physical button, answer a few identifying questions, and submit a perfect ticket, quickly and painlessly. Give your techs a 30-minute headstart for as low as 38¢ per seat per month. Try it out; your first 25 licenses are on us!

Don’t believe us?

We have a calculator to help you see how much Helpdesk Buttons™️ can improve your bottom line.

1The End-User presses their Helpdesk Button™ when they encounter a problem.

They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Helpdesk Buttons™ does the rest.

2 Helpdesk Buttons’™ friendly UI walks the end-user through basic questions anyone can answer.

Their name, their email, their preferences on how to be contacted, or if it’s an emergency. We built Helpdesk Buttons™ with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.

We also have added the power for you to tighten up your specific integration through Custom Rules and Advanced Integrations, which are powered through Python Syntax. Assign tickets to certain queues or techs, escalate or de-escalate priorities, and even throw exceptions based on rules you set for certain words in the submitted message, selections the user chose, email address, or business name.

3 The Helpdesk Button™ performs a vast amount of diagnostic work for you.

As soon as the Helpdesk Button™ is pressed, our software gets to work. Here are just a few of the tasks we’ve included in our patent-pending product from the get-go:

  • Builds a slideshow of the last 20 actions the user took before the button was pressed so you can reproduce the error.
  • Collects system information and logged in user account(s).
  • Collects real-time processes, memory, CPU, disk usage, and hardware status.
  • Collects network diagnostics and completes connectivity checks.
  • Requests information from the end-user about what was happening and why they are submitting a request.
  • Matches the end-user with an account in your ticketing system or helps them to create a new one.

Plus, run any custom scripts you want to add yourself!

4 You receive a perfect ticket straight to your PSA or ticketing system.

The Helpdesk Button™ then complies all of this real-time diagnostic data into an awesome report that boasts remote access tools for further assessing and solving user problems, flagging everything that is a potential issue, curated links to valuable search results for pertinent system statuses, messages, and programs, and the ability to also append or upload any additional information you might find necessary.

Not only does it hand you a perfect ticket with all the initial diagnostics and data collection already done, it assists you and your techs in triaging and solving client problems, starting your tickets with a 30-minute head start and no guesswork.

EXAMPLE TIER 2 TICKETS™

Click the corresponding image to view a live ticket with annotated video and diagnostic summary.

An intermittent connectivity problem was instantly identified and diagnosed to this reoccurring but unreproducible "cant save word documents" problem.
An intermittent connectivity problem was instantly identified and diagnosed to this reoccurring but nonreproducible "cant save word documents" problem.
Oh no! Clark's Email was HACKED! Lets take a closer look...
Oh no! Clark's Email was HACKED! Lets take a closer look...
Sometimes users are less than honest about where they go online and what they have been doing.
Sometimes users are less than honest about where they go online and what they have been doing.
This time Clark is attempting to use his old ticket portal. Who remembers their passwords anymore? As a bonus, he let us know about some imminent hardware failures.
This time Clark is attempting to use his old ticket portal. Who remembers their passwords anymore? As a bonus, he let us know about some imminent hardware failures.

Learn more about the software running Helpdesk Buttons™, Tier 2 Tickets™:

LIKE THE IDEA BUT NOT THE BUTTON?

You can also program Helpdesk Button™ to a function key or use a desktop shortcut

We built Helpdesk Buttons™ because the concept is physical, relatable, and gives the user immediate feedback on an action they’re taking (a very satisfying click). However, we recognize that users on laptops, or without much desk space, may not want a physical button on their desk.

We sell two different sizes of keyboard decals, or you can make your own!

You’ll love it, your clients will love it, your techs will love it.

We’ve built Helpdesk Buttons™ and Tier 2 Tickets™ from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are.

Learn more about how this product is useful for clientstechs, and management, or just register today and we’ll send you two free buttons to tinker with.